Shipping policy

SHIPPING POLICY — ADRISSADESIGN.COM

Order processing
Every order is packed with care by our small team. We aim to ship within 1–2 business days of your order; orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days — if there will be a significant delay, we will contact you by email.

Shipping options & tracking
Shipping options (Standard and Express) and their delivery estimates are shown at checkout before you pay. You will receive a shipment confirmation email with a tracking number once your order has shipped; tracking is typically active within 24 hours.

International orders — customs, duties and taxes
Adrissa Design is not responsible for customs charges, duties, or taxes applied to international orders. All fees imposed during or after shipping — including tariffs and import taxes — are the responsibility of the customer. Please check with your local customs office for details before placing an international order.

Damaged or lost orders
If your order arrives damaged, please contact us at adrissadesign@gmail.com within 14 days with a photo of the damage and we will make it right. Please save all packaging materials and damaged goods in case the carrier needs them for a claim. If your tracking shows a problem in transit, contact us and we will help track it down.

Questions about an order? Email us anytime at adrissadesign@gmail.com.